I just had a chance to review John Shook’s, of the Lean Enterprise Academy’s, e-letter regarding Toyota’s role in the SUA (sudden unexplained acceleration) charges. NASA found no evidence of electronics malfunction. And this after Toyota recalled almost 10 million cars.
However, Toyota does come out completely clean. It turns out that the dealer who provided the Lexus to the Saylor family in California, the event which sparked the crisis, placed a too large floor mat without correctly attaching it to the floor. The mat entrapped the accelerator pedal, causing the accident.
Yet, we expected more of Toyota. It turns out that their enormous growth over the prior few years caused them to become less sensitive to customers, read more of the article here.